Privacy policy
Who we are
Psych Connect Pty Ltd is a registered NDIS provider based at 95 Southern Cross Circuit, Springfield Central QLD 4300. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect on this website
When you send an enquiry, we collect the details you enter: your name, phone number, email address, whether you are a participant, family member, carer, support coordinator or plan manager, the support you are interested in, how the plan is managed, and your suburb or postcode.
The enquiry form does not ask for health information. Please don't include medical details in your enquiry; we'll talk about your needs when we call you.
Why we collect it
We use your details only to respond to your enquiry, talk with you about NDIS supports and, if you choose, arrange services with you.
Who can see it
Your enquiry is emailed to our team and is only seen by staff who need it to help you. We do not sell your information or share it for marketing. We only disclose it to others, such as your support coordinator or plan manager, with your agreement or where the law requires or allows it.
How we keep it safe
Enquiries are sent over a secure (HTTPS) connection and stored in our business email system, with access limited to authorised staff. If you don't become a client, we delete enquiries we no longer need.
If you become a client
Information we hold as part of your supports, including health information, is managed under our client privacy and record-keeping practices, which we explain when you start with us.
This website, analytics and cookies
We use Google Analytics to understand how people use this website, for example how many people visit, which pages they view, roughly where they are (city level), what device they use and how they found us. Google Analytics uses cookies. It does not receive your name, phone number, email address or the other details you type into the enquiry form. You can opt out with Google's Analytics opt-out browser add-on.
We also measure how the page is used so we can make it easier to use: for example which sections are viewed and for how long, how far visitors scroll, which buttons are tapped, and which form fields are started or left unfinished. We never record what you type. Some visitors see a slightly different version of the page (for example a different headline) so we can compare which works better, and some are asked one optional multiple-choice question about their visit. Your browser remembers which version you saw and whether you answered, using local storage.
When you send an enquiry, we keep a short summary on our own web hosting for reporting: the date, the support you chose, whether you're a participant, family member or professional, how your plan is managed, your general area (worked out from your postcode), and a reference number. It does not include your name, phone number or email address.
When you send an enquiry, we also tell our advertising partner OpenAI (ChatGPT ads) that an enquiry was made, so we can measure how well our ads work. We do not share your contact details or the content of your enquiry with OpenAI. OpenAI's measurement code sets first-party cookies on this website.
We use Microsoft Clarity to see, in aggregate, where people tap and scroll (heatmaps) and to replay anonymous visits so we can find parts of the page that are confusing. Clarity is set to hide all text on the page and everything you type, so it never captures your name, contact details or enquiry. Clarity uses cookies and works out a rough location from your internet connection. Microsoft's privacy statement is at privacy.microsoft.com.
The page also loads its fonts from Google Fonts, so your browser connects to Google's servers when the page opens.
Access, correction and complaints
You can ask to see or correct the information we hold about you at any time. If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992. For complaints about NDIS supports, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Contact us
Phone 0403 828 422 · Email info@psych2connect.com.au
95 Southern Cross Circuit, Springfield Central QLD 4300