Privacy policy

Who we are

Psych Connect Pty Ltd provides psychology and allied health services from clinics at 95 Southern Cross Circuit, Springfield Central QLD 4300 and Shop 44-46, 1000 Waterworks Road, The Gap QLD 4061, and by telehealth. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect on this website

When you send an enquiry, we collect the details you enter: your name, phone number, email address, the service you are interested in and, if you choose to tell us, who the enquiry is for, how sessions would be paid for, and your suburb or postcode.

The enquiry form does not ask for health information. Please don't include medical details in your enquiry; we'll talk about your needs when we call you.

Why we collect it

We use your details only to respond to your enquiry and, if you choose, to arrange services with you.

Who can see it

Your enquiry is emailed to our team and is seen only by staff who need it to help you. We do not sell your information or share it for marketing. We only disclose it to others, such as your GP, support coordinator or plan manager, with your agreement or where the law requires or allows it.

How we keep it safe

Enquiries are sent over a secure (HTTPS) connection and stored in our business email system, with access limited to authorised staff. If you don't become a client, we delete enquiries we no longer need.

When you send an enquiry, we keep a short summary on our own web hosting for reporting: the date, the service you chose, who the enquiry is for, how sessions would be paid for, your general area (worked out from your postcode), how you found the website, the page you sent it from, and a reference number. It does not include your name, phone number or email address. For the visit only (until you close the tab), your browser also remembers the first page you opened and how you arrived, for example from a search engine, so we can see which page an enquiry came from. To keep out spam, the form also uses a one-off check code from our website, which holds no personal details and is deleted within two days. If our email can't be reached at the moment you send your enquiry, your enquiry, including your contact details, is kept securely on our web hosting, seen only by authorised staff, until our team has it, and then deleted within 30 days.

If you become a client

Information we hold as part of your care, including health information, is managed under our client privacy and record-keeping practices, which we explain when you start with us. Online intake and referral forms are hosted in our practice management system's secure client portal.

This website, analytics and cookies

We use Google Analytics to understand how people use this website, for example how many people visit, which pages they view, roughly where they are (city level), what device they use and how they found us. Google Analytics uses cookies. It does not receive your name, phone number, email address or the other details you type into the enquiry form; when an enquiry is sent, it is told only which service was chosen. You can opt out with Google's Analytics opt-out browser add-on.

Our web host automatically keeps a short technical log of each request (internet address, time, page, the site you came from, browser type). We use it only in summary, to keep the website secure and to tell automated traffic from real visits.

The website loads its fonts from Google Fonts, so your browser connects to Google's servers when a page opens.

Our locations and contact pages show embedded Google Maps for each clinic. When a map loads, your browser connects to Google, which receives your internet (IP) address and may set cookies. Google handles that information under its own privacy policy. If you'd rather not load the maps, you can find our clinic addresses in text on the same pages.

Access, correction and complaints

You can ask to see or correct the information we hold about you at any time. If you have a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact us

Phone 0410 029 886 · Email info@psychconnect.com.au · Contact page