How telehealth works
Once your appointment is booked, we send you a link to a secure video session. At the appointment time you click the link on a phone, tablet or computer with a camera and microphone. There is nothing complicated to install, and your practitioner will help if anything doesn't work the first time.
What you need
- A phone, tablet or computer with a camera and microphone
- A reliable internet connection
- A quiet, private space where you won't be interrupted
- Headphones, if others are nearby
Services available by telehealth
Most talking therapy, counselling, supervision and many parts of assessments can be held online. Speech therapy also works well by video for many goals, with a parent or carer joining younger children. Some testing needs to be done in the clinic, and you can move between telehealth and in-person visits at either of our clinics.
Funding
Telehealth sessions are funded in the same ways as in-person sessions: Medicare with a valid referral, NDIS plans, private health extras, DVA, WorkCover or private fees. See fees and rebates.
We are not a crisis service. If you or someone else is in danger, call 000, or call Lifeline on 13 11 14 for 24-hour support.