Who we are
This website is run by Psych Connect NDIS Support, the NDIS support service of Psych Connect Pty Ltd (ABN 40 666 094 131). We're a registered NDIS provider, registration number 4050155274, based in Springfield Central, Queensland. In these terms, "we", "us" and "our" mean Psych Connect Pty Ltd, and "you" means anyone using this website.
Using this website
This website gives information about our NDIS supports and about the NDIS in general. You're welcome to read it, share links to it and use its tools and guides. Please use it lawfully, and don't try to disrupt it, misuse its forms or get into parts of it that aren't public. By using the website, you agree to these terms.
General information, not advice
Our guides, calculators, checklists and statistics are general information. We check NDIS facts against NDIA and NDIS Quality and Safeguards Commission sources, and each guide shows the date it was last reviewed and the sources it used.
They aren't legal, financial or NDIS planning advice, and they don't take your own situation into account. NDIS rules and plans change, so check your own plan and the official information at ndis.gov.au, and talk to your planner, local area coordinator or support coordinator before making decisions.
We work to keep every page accurate and up to date, but a page may not reflect a change made after its review date. If you spot something that looks wrong or out of date, please tell us and we'll check it and fix it.
Prices and figures
Prices on this website follow the maximum prices in the NDIS pricing schedule in force at the date shown on each page. They're the most a provider can charge NDIA-managed and plan-managed participants, not a quote.
Prices, rules and NDIA figures can change, and a page may not show a change straight away. The prices you pay us are the ones in your service agreement.
Enquiries and forms
Sending an enquiry through a form, a call or a text doesn't create a service agreement or commit you or us to anything. We'll call you back to talk it through. Supports start only once we've agreed them with you in a written service agreement. Our privacy policy explains how we handle the information you send us.
Our forms and messages aren't for emergencies. If anyone is in danger, call 000. Please only send information you're comfortable sharing, and if you're enquiring for someone else, check that they're happy for you to contact us.
Our content and licences
The figures, tables and CSV download on our NDIS statistics page are licensed under the Creative Commons Attribution 4.0 International licence (CC BY 4.0). Please credit "Psych Connect NDIS Support" and link to that page. The NDIA source data behind them remains the NDIA's and is used under its own licence.
Everything else on this website, including the text, illustrations, logo and tools, is © Psych Connect Pty Ltd. You're welcome to print our checklists and templates for your own personal, non-commercial use.
For any other use, please ask us first. Linking to our pages is always welcome, but please don't copy them onto another website or present them as your own.
Links to other websites
We link to other websites, such as the NDIA, the NDIS Commission and the Queensland Government, so you can check information at its source. We don't control those websites and aren't responsible for their content, availability or privacy practices.
Your rights under the Australian Consumer Law
Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded. To the extent the law allows, we aren't liable for loss that comes from relying on the general information on this website rather than on advice about your own situation.
Changes to these terms
We may update these terms from time to time, for example when the law, the NDIS or our website changes. The date at the top of this page shows when they last changed. If you keep using the website after a change, the updated terms apply.
Governing law
These terms are governed by the law of Queensland, Australia.
Contact us
Questions about these terms? Call or text 0403 828 422 or email info@psychconnect.com.au. If something isn't right with our website or our supports, see how to give feedback or make a complaint.