Plain-English NDIS guides: home and living, SIL, SDA and everyday support

Short, practical guides for participants, families and support coordinators in South East Queensland. Each one lists its sources and the date we last checked it.

Home and living: SIL and SDA

Your plan, budgets and changes

  • NDIS support budgets and categories explainedEvery NDIS plan has 4 support budgets (core, capacity building, capital and recurring); core funding is flexible across its categories, while capacity building and capital funding is stated. Last reviewed 10 November 2026.
  • NDIS support budget changes from 1 October 2026: what changes and what doesn'tTwo budget categories are being reduced as plans are created, reassessed or renewed. Many supports, including supports in the home and SDA, are not affected. Last reviewed 11 November 2026.
  • What happens at an NDIS plan reassessmentAt a plan reassessment the NDIA looks at your evidence and decides whether to make you a new plan, vary your current one or leave it as it is; you can keep using your current plan while it decides. Last reviewed 11 November 2026.
  • NDIS change of circumstances: what to report and what happens nextIf something changes in your life, you need to let the NDIA know so it can check your plan still works for you. Small or short-term changes may need no plan change at all; bigger, ongoing ones can lead to a variation or a reassessment. Last reviewed 10 November 2026.
  • How to change NDIS providers, step by stepYou can change NDIS providers when your support isn't working for you: check your service agreement's notice period, find a new provider first, tell your current provider, then update your provider details with the NDIA. Last reviewed 11 November 2026.
  • NDIS terms explained in plain EnglishWhat the NDIS words in your plan and letters actually mean, from choice and control and dignity of risk to SIL, SDA and plan reassessment. Last reviewed 11 November 2026.
  • NDIS service agreements: what to include and when you need oneA service agreement is a written agreement between you and an NDIS provider about your supports, their cost, the dates, and how to change or end them. The NDIA says you must have one with an SDA provider. It encourages one for SIL and recommends one whenever you start with a new provider. Last reviewed 11 November 2026.
  • NDIS cancellation policy: short notice cancellations explainedUnder the NDIA's latest published rules, a provider can claim up to 100% of the agreed fee for a short notice cancellation or no-show, if your service agreement allows it and the conditions are met. For support workers, including SIL and STA, short notice means less than 7 days. For most other supports, it's less than 2 clear business days. Last reviewed 11 November 2026.

Prices, respite and public holidays

  • NDIS support worker rates 2026-27: hourly price list for QueenslandIn 2026-27 the NDIS maximum price for a standard support worker hour is $73.58 on a weekday daytime, rising to $133.50 on a Sunday and $163.46 on a public holiday. A sleepover is $311.79 a night. Here is the full list, what each time of day means and how to read an invoice. Last reviewed 11 November 2026.
  • NDIS public holiday rates in Queensland (2026-27)Support on a Queensland public holiday has a maximum price more than double the weekday daytime price. Here's which days count from Christmas 2026 to the end of 2027, what they cost, and a planner to estimate your own holidays. Last reviewed 12 November 2026.
  • NDIS respite and short-term accommodation (STA) rules in 2026STA is a short break away from your usual carers: usually up to 14 days at a time and 28 days a year, paid from flexible Core funding. Here's what's covered and what it costs in 2026-27. Last reviewed 11 November 2026.

Working in disability support

Figures and free tools

Looking for numbers? Our NDIS SIL and SDA statistics for South East Queensland use the NDIA's own data, district by district. Our free NDIS tools include a SIL roster of care template, a SIL quote checklist, an SDA eligibility checklist and the SIL cost calculator.

How we write these guides

We draft our guides with help from AI writing tools, check every fact against the NDIS rules and official NDIS pages listed at the end of each guide, and our team reviews each guide before it's published. If something has changed or looks wrong, please tell us and we'll fix it.

Looking for something to print? See our free NDIS tools: a roster of care template and SIL and SDA checklists.

Questions?

Talk it through with us

Call or text 0403 828 422, or send the form, and a local team member will call you back the same day (the next day if it's after 5 pm). We charge within the maximum prices in the NDIS pricing schedule, with no hidden fees.

Referring a participant?See how referrals work

Feedback and complaints

We want to hear about anything we could do better. Call us on 0403 828 422 or email info@psychconnect.com.au, and we'll work with you to put it right. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 (free call from landlines) or at ndiscommission.gov.au.

If you are deaf, hard of hearing or have a speech communication difficulty, you can contact us through the National Relay Service: choose your NRS call channel, then ask for 0403 828 422.

About us: our NDIS registration and how we work.

Takes about 1 minute

Get support started

Tell us a little about what you need and we'll call you back to talk through your plan and goals.

A local team member will call you back the same day.We're open 7 days, 9 am to 5 pm. Enquiries after 5 pm: the next day.

What support do you need? Step 1 of 2

Where should we call you? Step 2 of 2

I'm enquiring as a…
How is your plan managed?
A good time to call

By sending this, you agree we can contact you about your enquiry. Privacy policy

Free · No obligation · Private & secure

Ready to get support?

Talk to a friendly local team today. Call or text us.

0403 828 422

We're open 7 days, 9 am to 5 pm.

Call TextRequest a call backCall back