The short answer
You can change NDIS providers when your support isn't working for you. The NDIA's own steps are: talk to your provider, check your service agreement for the notice period, find a new provider, tell your current provider you're leaving, and update your provider details in the participant portal. Your NDIS plan and its funding stay the same; only the provider you pay from it changes.
- Notice: your service agreement sets how many days' notice you need to give.
- No gap: line up the new provider before the old one finishes.
- Tell people: let your support coordinator or plan manager know.
- SIL: you can change your SIL provider without having to move house.
Can I change my NDIS provider?
Yes. Choosing who delivers your supports is part of choice and control under the NDIS. The NDIA says you can add, change or remove providers at any time by talking to your my NDIS contact or calling the NDIA on 1800 800 110.
A service agreement is an agreement between you and a provider. It is separate from your NDIS plan, and it is not the same as a service booking or a tenancy agreement. Ending one service agreement doesn't change what your plan funds. It only changes who you buy those supports from.
What are the steps to change providers?
- Talk to your provider. If you're unhappy, you can ask your current provider to change how they support you. Your my NDIS contact, support coordinator or a trusted person can help you have that conversation. Sometimes this fixes the problem without a change.
- Check your service agreement. It tells you how many days' notice you need to give, sometimes called the notice period or cancellation period, and whether a fee applies if you leave without that notice.
- Find a new provider. Do this before you finish with your current one, so there's no gap in your support. Your support coordinator, your my NDIS contact, the NDIA's provider finder, reviews, and family and friends can all help. It's a good idea to meet a new provider before you start.
- Tell your current provider you're leaving. Ask if they have a form or process for ending the agreement, make sure there are no payments outstanding, and tell your support coordinator or plan manager.
- Update the participant portal. Check whether you or your provider will end the old service booking or provider relationship, and accept the new provider's request.
Thinking about switching?
Text us and we'll go through the steps and your notice period with you.
How much notice do I have to give?
The NDIS doesn't set one notice period for everyone. The notice you need to give is whatever your service agreement says, so read that part before you tell your provider.
If you leave without giving the agreed notice, the provider may be able to charge a fee. The conditions for cancellation fees are set in the NDIS pricing arrangements, so a provider can't charge any amount it likes.
Put your notice in writing, such as an email or letter, and keep a copy with the date. If your agreement is unclear, ask the provider to confirm the end date in writing too.
See how NDIS cancellation fees work for single shifts.
What should I check before I sign with a new provider?
The NDIA recommends a written service agreement with each new provider. A good agreement covers:
- who the agreement is for, and which NDIS supports will be provided
- how the supports will be delivered
- how much they cost and how the provider gets paid
- important dates, reviews and how long the agreement lasts
- how either of you can change or end it, including the notice period
- your rights and responsibilities, and the provider's
- what to do when you disagree or something goes wrong.
A provider can't use a service agreement to contract out of the NDIS Code of Conduct or Australian Consumer Law. For SIL, the provider must be registered; you can check on the NDIS Commission's Provider Register. Our SIL quote checklist lists what to look for in a SIL quote.
Here is what goes in a service agreement.
What happens in the participant portal?
It depends on which portal your plan uses.
- myplace participant portal: check with your old provider whether you need to end the service booking or whether they'll do it in the provider portal.
- my NDIS participant portal: check whether you need to end the "my provider" relationship or whether the provider will. When a new provider sends a relationship request, you can accept or decline it and choose what information to share.
If a provider asks to end a relationship, the NDIA contacts you to check who your new provider is. If you have a plan manager, tell them you're changing providers too.
Can I change my SIL provider without moving house?
Yes. If you live in a shared home and one organisation provides both your housing and your SIL, the NDIS Commission's SIL Practice Standards cover agreements about tenancy, housing and support arrangements. Your tenancy should be under a separate agreement, it shouldn't depend on using that organisation's support, and you keep the right to choose another registered SIL provider.
If you live in an SDA home, you must have a written service agreement with the SDA provider and record it as your "my provider" on your plan. Changing your SIL provider doesn't change your SDA provider.
Talk to your support coordinator early, because a new SIL provider will need time to meet you, learn your routine and plan its roster. Read more in our guide to choosing a SIL provider.
What if I'm unhappy but don't want to leave?
Raise it with your provider first. You can bring a support coordinator, family member or advocate. If that doesn't fix it, or you don't feel comfortable talking to the provider, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544.
If you're d/Deaf or have a hearing or speech impairment, use the National Relay Service and ask for 1800 035 544. If someone is in danger, call 000.
Raising a concern doesn't stop you changing providers later if things don't improve.
How we can help
We're a registered NDIS provider based in Springfield Central, offering support work and Supported Independent Living across Brisbane, Ipswich, Logan, mainland Redlands and the Gold Coast.
If you're thinking of changing to us, we'll talk through what's not working, what you'd want to be different and how a handover could run, with you and your support coordinator. There's no cost to talk and no obligation to sign. Call or text 0403 828 422.
Support coordinators can use our referrals page. For the local picture, see our SIL and SDA statistics for South East Queensland.
Common questions
Do I need the NDIA's permission to change providers?
The NDIA says you can add, change or remove providers at any time by talking to your my NDIS contact or calling 1800 800 110. Your plan funding doesn't change when you change provider.
Can my provider charge me for leaving?
Only if your service agreement allows it and you didn't give the agreed notice. Cancellation fee conditions are set in the NDIS pricing arrangements.
Do I need a new service agreement with the new provider?
The NDIA recommends one for every new provider. For SDA it's required, and for SIL it's encouraged.
Who do I tell when I change providers?
Your current provider, your new provider, your support coordinator and your plan manager if you have one. Then update the participant portal, or ask the provider to.
Can I change SIL provider and stay in my home?
Yes. Your tenancy shouldn't depend on which provider delivers your SIL, and you can choose any registered SIL provider.
Sources
- NDIS, How to change providers (page current as of the date shown on the page). www.ndis.gov.au (read 10 Nov 2026)
- NDIS, What is a service agreement. www.ndis.gov.au (read 10 Nov 2026)
- NDIS Quality and Safeguards Commission, Supplementary module: Supported independent living (SIL) Practice Standards. www.ndiscommission.gov.au (read 10 Nov 2026)
- NDIS, What is specialist disability accommodation (SDA) (current as of 1 July 2026). www.ndis.gov.au (read 10 Nov 2026)
- NDIS Quality and Safeguards Commission, Find a registered provider (NDIS Provider Register, including Part 3 for SIL transitional arrangements). www.ndiscommission.gov.au (read 10 Nov 2026)
- NDIS Quality and Safeguards Commission, Report an issue or make a complaint about a provider. www.ndiscommission.gov.au (read 10 Nov 2026)