Why refer to us
Our support is person-centred, promotes the participant's choice and control at every step, and respects their dignity of risk. Psych Connect NDIS Support is a registered NDIS provider (4050155274) based in Springfield Central, working across Ipswich and Springfield, Brisbane, Logan, Redlands and the Gold Coast. We have SIL vacancies and SDA homes available now, including 2-bedroom High Physical Support, 4-bedroom HPS villa and 3-bedroom Robust homes, and we provide both sleepover and active overnight support.
We keep you updated from the first call to the first shift, and we'll be honest about what we can and can't cover in the participant's suburb. Every Psych Connect support worker holds an NDIS Worker Screening Check, a current First Aid and CPR certificate and has completed the NDIS “Quality, Safety and You” orientation. Workers who support children also hold a Blue Card.
Need local figures for a report? Our SIL and SDA statistics for South East Queensland cite the NDIA's own data.
Free roster of care draft, instantly
For SIL referrals, create a roster of care draft in a couple of minutes with our free SIL roster builder and cost calculator: enter the hours, ratios and overnight support, and it builds a one-page draft you can print or save as a PDF, ready for the participant's home and living request or plan reassessment.
Nothing you enter leaves your device. Want us to check it with you? Request a call back. A roster is optional in 2026 and doesn't decide the funding; see how SIL funding and rosters of care work, or estimate a typical week with our SIL cost calculator.
Free printable tools: our SIL roster of care template, SIL quote checklist and SDA eligibility checklist. All our free tools are on one page: free NDIS tools.
How to refer
- Call or text 0403 828 422, or send the short form on this page and choose "Support coordinator" under "I'm enquiring as".
- We call you back the same day (the next day if it's after 5 pm; we're open 7 days, 9 am to 5 pm) to talk through the participant's needs, area and plan.
- We share what we need securely once we've spoken. Please don't put the participant's personal or medical details in the website form.
Ready to refer a participant?
Send the short form, or call or text 0403 828 422. For SIL, you can also create a free roster of care draft first.
What helps us move quickly
- the participant's consent to share their information with us
- the plan or plan summary, and how it's managed
- home and living evidence, if SIL or SDA is involved
- any behaviour support plan
- the preferred area, and the home if one is already in mind
- the start date you're working towards
What happens next
- Intake call with you, and with the participant and family if they'd like.
- Roster and service agreement drafted with everyone involved.
- Meet and greet so the participant meets their team before anything starts.
- First shift, with a check-in during the first week and updates to you as agreed.
The roster and service agreement are drafted with everyone involved.
Supports you can refer for
- Supported Independent Living (SIL), including sleepover and active overnight support
- SDA homes and SIL vacancies
- Support work and personal care at home
- Respite and short-term accommodation
- Community access and life skills
- Support coordination
Areas: Ipswich and Springfield, Brisbane, Logan, the Gold Coast and Redlands (all areas).
What support coordinators ask us
Are your support workers trained and screened?
Yes. Every Psych Connect support worker holds an NDIS Worker Screening Check, a current First Aid and CPR certificate and has completed the NDIS “Quality, Safety and You” orientation. Workers who support children also hold a Blue Card. Our team is trained in manual handling, including hoist transfers, follows participants' behaviour support plans, and helps with prescribed medication.
How do you balance choice and control with keeping someone safe?
Our support is person-centred, so the participant's choices come first. We respect their dignity of risk, the right to choose to take some risks in life, and use supported decision-making so they stay in control.
We talk risks through with them, their family and their support coordinator rather than deciding for them, and we follow any behaviour support plan. As a registered NDIS provider we follow the NDIS Code of Conduct and Practice Standards, including incident management and complaints.
Can your team support complex needs?
Yes. We follow behaviour support plans and a positive behaviour support approach, and our workers are trained in manual handling and hoists. Tell us about the participant's needs on the first call and we'll be honest about the team we can put together.
Will the participant have a consistent team?
We roster a small, steady team, introduce new workers before they start, and tell you ahead of time if someone new needs to step in. If a worker isn't the right fit, we find someone who suits the participant better.
Do you have vacancies, and how soon can support start?
We have SIL vacancies and SDA homes available now across Brisbane, Ipswich, Logan and the Gold Coast. We call you back the same day (the next day if it's after 5 pm) and give you a realistic start date for the participant's suburb.
How will you keep me updated?
We agree with you at the start how and when you'd like updates, then keep you in the loop from the first call to the first shift and as the participant's needs change.
For hospital discharge teams
If you're planning a discharge for someone who needs SIL or a home, tell us the expected discharge date, the support needed and the area. We'll tell you honestly what we can arrange and how quickly, and we can talk you through SDA homes available now.
Our guide to leaving hospital and moving to SIL or SDA sets out the NDIS hospital discharge steps. Call 0403 828 422 so we can start straight away, or send a referral for SIL or an SDA home.