What personal care includes
Personal care is help with the private, everyday tasks of looking after yourself. What it covers depends on your goals and your plan, and it can include:
- showering, bathing and drying
- getting dressed and undressed
- grooming, such as hair care, shaving and teeth
- toileting and continence routines
- getting in and out of bed, and getting ready for the day or for bed
- eating and drinking, if you need a hand
Our workers can also help you take your prescribed medication. We don't provide nursing care.
Your dignity, your way
Person-centred personal care means it always fits you. Personal care should always happen the way you want it. Your worker asks before helping, explains what they're doing, and lets you do as much for yourself as you'd like.
You keep choice and control: you decide the order of your routine, the products you use and how you like things done. If something doesn't feel right, tell us or the worker and we'll change it straight away.
Choosing your worker
It matters who helps you with something this personal. You can ask for a worker of a particular gender, and we'll tell you honestly what we can arrange. We also ask about the language you speak at home, your routine and anything that makes support easier, then introduce you to a worker who fits.
Every Psych Connect support worker holds an NDIS Worker Screening Check, a current First Aid and CPR certificate and has completed the NDIS “Quality, Safety and You” orientation. Workers who support children also hold a Blue Card.
Not happy with your current provider? See how to change NDIS providers.
Regular morning and evening visits
Most personal care happens at the same times each day, so we roster it around your routine: a morning visit to get up, showered and dressed, an evening visit to get ready for bed, or both.
We aim for the same small team, so you're not explaining your routine to someone new each week, and we'll tell you ahead of time if someone else needs to step in.
How it is funded
Personal care is usually paid from the Core supports budget in your NDIS plan, as assistance with self-care activities, which is part of assistance with daily life. Your plan and its goals set what can be funded.
We work with self-managed, plan-managed and NDIA-managed plans, and we'll go through your plan with you on the first call so there are no surprises. If words in your plan are unclear, here is what these NDIS words mean. Support on a public holiday is priced higher: see NDIS public holiday rates in Queensland.
NDIS personal care rates 2026-27
Personal care is claimed as assistance with self-care activities. These are the maximum prices for standard support in the NDIS pricing schedule 2026-27, effective 24 September 2026, at the national price, which applies across all the areas we cover.
| When | Item | Maximum price |
|---|---|---|
| Weekday daytime | 01_011 | $73.58 |
| Weekday evening | 01_015 | $81.07 |
| Saturday | 01_013 | $103.54 |
| Sunday | 01_014 | $133.50 |
| Public holiday | 01_012 | $163.46 |
The full number on an invoice adds the registration group, for example 01_011_0107_1_1. If a worker stays overnight, a sleepover (01_010) is $311.79 a night. These are the most a provider can charge NDIA-managed and plan-managed participants, not a set fee. All support worker prices are in our list of NDIS support worker rates for 2026-27.
How it fits with your other supports
Personal care is often part of wider support work, such as help with meals, cleaning and getting out. If you need help throughout the day and night in your home, Supported Independent Living (SIL) may be the better fit, and personal care is part of it.
We can talk through which suits you. Coming home from a hospital stay? Our guide to leaving hospital and moving to SIL or SDA explains who plans the move.
Where we provide personal care
We visit participants at home across South East Queensland: personal care in Ipswich and Springfield, personal care in Brisbane, personal care in Logan, personal care in the Redlands and personal care on the Gold Coast. Call 0403 828 422 to check your suburb.