Who we are
Psych Connect NDIS Support provides NDIS supports for people with disability, at home and out in the community. The business behind it is Psych Connect Pty Ltd, ABN 40 666 094 131.
Our team is based in Springfield Central QLD 4300 and visits participants across Ipswich and Springfield, Brisbane, Logan, the Redlands and the Gold Coast. Most support happens in your home and community, so you don't need to come to us.
Our NDIS registration
We are a registered NDIS provider, registration number 4050155274. The NDIS Quality and Safeguards Commission's provider register shows our registration as approved and in force until 21 August 2027 (checked 9 November 2026).
To be registered, a provider is audited against the NDIS Practice Standards and approved by the NDIS Commission, and must keep meeting them. Registered providers must follow the NDIS Code of Conduct, have systems for managing complaints and incidents, and make sure workers in roles that need one hold an NDIS Worker Screening Check.
Because we're registered, we can support participants whose plans are NDIA-managed (sometimes called agency-managed), as NDIA-managed funding can only pay registered providers. Since 1 July 2026, SIL providers must be registered with the NDIS Quality and Safeguards Commission. Providers already delivering SIL before then had until 1 October 2026 to apply, and can keep going while the Commission decides. Supported Independent Living (SIL) is part of our registration.
You can check any provider on the NDIS Commission's Find a registered provider page: search for our ABN, 40 666 094 131, or our legal name, Psych Connect Pty Ltd.
The supports we deliver under our registration
Each registered provider's record lists its registration groups: the types of NDIS support it is approved to deliver. These are our groups for the supports on this website, plus two more we can talk through with you.
| Name on the register | Group | What it means for you |
|---|---|---|
| Supported Independent Living | 0138 | Daily support in your home: Supported Independent Living (SIL) |
| Daily Tasks/Shared Living | 0115 | Help with everyday tasks when you share a home with other people |
| Assist-Personal Activities | 0107 | Personal care, such as showering, dressing and getting ready for the day |
| Household Tasks | 0120 | Cleaning, laundry and meals, as part of support work |
| Assist-Travel/Transport | 0108 | Help with travel and transport to activities, appointments and errands |
| Development-Life Skills | 0117 | Building everyday skills, such as cooking, budgeting and catching public transport |
| Participate Community | 0125 | Community access: getting out to social and community activities |
| Group/Centre Activities | 0136 | Taking part in activities with a small group |
| Assist-Life Stage, Transition | 0106 | Support coordination: help to understand and use your plan |
| Assist Access/Maintain Employ | 0102 | Support to find and keep a job, or with study. Ask us what's available. |
| Innov Community Participation | 0116 | Flexible ways to take part in your community. Ask us what's available. |
We are not registered for high intensity daily personal activities, and we don't provide nursing care. On the first call we'll tell you honestly whether we're the right fit for the support you need.
Screened, trained workers and safety
Every Psych Connect support worker holds an NDIS Worker Screening Check, a current First Aid and CPR certificate and has completed the NDIS “Quality, Safety and You” orientation. Workers who support children also hold a Blue Card. Our team is trained in manual handling and hoist transfers, and workers can help you take your prescribed medication.
Our record on the register also shows a condition on group 0107. It isn't specific to us: the NDIS Commission puts the same condition on every provider registered for assistance with daily personal activities.
When a participant who lives alone is supported by the same single worker, the provider must assess the risks with the participant, have a written service agreement, and have someone other than that worker check directly with the participant about how the support is going. We follow it.
As a registered provider, we also manage incidents and report serious incidents to the NDIS Commission, as the NDIS rules require. If you're ever worried about your safety or a worker's behaviour, tell us straight away or contact the NDIS Commission.
Plans, costs and agreements
We work with self-managed, plan-managed and NDIA-managed plans. We charge within the maximum prices in the NDIS pricing schedule, with no hidden fees. Transport to activities, appointments and errands, and our travel to you, are charged under NDIS pricing rules and agreed with you before support starts.
Our guide to NDIS support worker rates for 2026-27 lists the maximum prices. Before support starts, we go through your plan with you and put what we've agreed in a written service agreement.
What goes in a written service agreement, and our cancellation terms.
Person-centred support, choice and control
Our support is person-centred: it's planned around you, your goals and the way you like things done. You keep choice and control over who supports you, when and how. We use supported decision-making, so you make your own decisions with the information and help you want, and we respect your dignity of risk: your right to try new things and take reasonable risks in your own life.
We talk any safety concerns through with you openly (what these NDIS terms mean). You can ask for a different worker at any time, and the participant's wishes always come first.
Support coordination, SIL and your choice of providers
We provide support coordination as well as other supports, such as SIL. The NDIS Commission expects providers in this position to manage any conflict of interest openly. This is how we do it:
- You're always free to choose any provider. If we coordinate your supports, we'll help you compare options, including providers other than us.
- We tell you up front whenever we provide a support you're considering.
- The providers you choose won't change the support coordination you receive from us.
- Living in an SDA home we tell you about never depends on using us for SIL or other supports. The SDA agreement and any support agreement with us are separate.
- Psych Connect and the SDA providers we work with don't pay each other for referrals.
Feedback and complaints
We want to hear when something isn't right, and when something is working well. Tell your support worker, call or text us on 0403 828 422, or email info@psychconnect.com.au.
A family member, carer, advocate or anyone you trust can raise it for you. We'll listen, keep you involved and tell you what we've done about it. Making a complaint shouldn't affect the support you receive, and the law protects your right to complain.
You can also contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544, or make a complaint online. For independent help to raise a concern, the NDIS Commission explains how to get help from an advocate.
Privacy, languages and access
Our privacy policy explains how we handle your information under the Privacy Act 1988 and the Australian Privacy Principles. When we match you with a worker, we ask about the language you speak at home. You can also contact us through the National Relay Service; the details are below.
Our team includes people who speak Mandarin, Arabic, Punjabi, Urdu and Persian (Farsi). Call 0403 828 422 and ask to speak in your language. We also have Easy Read pages, including how to contact us in Easy Read.
How we keep this website accurate
We check NDIS facts on this website against official NDIS sources, and each guide lists its sources and the date we last reviewed it (how we write our guides). If something looks out of date or wrong, please tell us and we'll fix it.
Our SIL and SDA statistics page sets out its method and sources in the same way.