A SIL team that lives on the coast
Our office is in Springfield Central, but the support workers on our Gold Coast SIL rosters live on the Gold Coast. That matters more for SIL than for almost any other support.
A SIL roster can have someone in your home for most of the day and through the night, seven days a week, and a team that already lives nearby can keep turning up for those shifts without each one depending on a long drive down the motorway.
The Gold Coast is a long, narrow city, so "nearby" depends on where you are. A worker in Upper Coomera and a worker in Palm Beach both live on the coast, but they are a long way from each other.
That's why we plan SIL rosters by part of the coast, and try to put together your team from workers who live closest to your home. We'll be straight with you about what that looks like for your suburb before anything is agreed. For our other supports here, see NDIS support on the Gold Coast.
North, central and south: where we roster SIL
Our Gold Coast workers cover the whole coast. These are the suburbs we name, grouped the way we plan rosters:
- North: Ormeau, Pimpama, Coomera, Upper Coomera, Hope Island and Helensvale
- Central: Southport, Labrador, Ashmore, Nerang, Surfers Paradise, Broadbeach and Robina
- South: Varsity Lakes, Burleigh Heads, Palm Beach, Currumbin, Tugun and Coolangatta
In the north, suburbs such as Pimpama, Coomera and Upper Coomera have grown quickly, so someone new to SIL there may also be new to the area, and part of settling in is getting to know the local shops, services and the train stations at Ormeau and Coomera. In the centre, Southport and the light rail make it easier to reach a lot without a car. In the south, most suburbs from Burleigh Heads to Coolangatta sit along the beaches and the Gold Coast Highway, with Varsity Lakes a little inland. If your suburb sits between these, or just over the council boundary, ask us.
Suburbs and postcodes we visit
| Suburb | Postcode |
|---|---|
| Ormeau | 4208 |
| Pimpama | 4209 |
| Coomera | 4209 |
| Upper Coomera | 4209 |
| Hope Island | 4212 |
| Helensvale | 4212 |
| Suburb | Postcode |
|---|---|
| Southport | 4215 |
| Labrador | 4215 |
| Ashmore | 4214 |
| Nerang | 4211 |
| Surfers Paradise | 4217 |
| Broadbeach | 4218 |
| Robina | 4226 |
| Suburb | Postcode |
|---|---|
| Varsity Lakes | 4227 |
| Burleigh Heads | 4220 |
| Palm Beach | 4221 |
| Currumbin | 4223 |
| Tugun | 4224 |
| Coolangatta | 4225 |
The Robina district numbers
The NDIA reports the Gold Coast under its Robina service district.
- NDIA data (30 June 2026) shows 781 people in the Robina district use SIL.
- NDIA data (30 June 2026) shows 317 people in the Robina district live in SDA homes.
- NDIA data (30 June 2026) shows 188 more people in the Robina district are eligible for SDA but not yet using it.
More local figures: all our Gold Coast SIL and SDA statistics.
The last number deserves a closer look. Being found eligible for SDA doesn't put you in a home: you still need to find one that matches the design category in your plan, in a part of the coast that works for you, with housemates you're comfortable with.
While that happens, SIL can start in the home you're in now and move with you later, if you'd like it to.
Source: NDIA, Specialist Disability Accommodation (SDA) data, 30 June 2026, downloaded and analysed 7 Nov 2026.
Choosing where to live on the coast
Before talking about rosters, it helps to talk about the home. Some questions we ask Gold Coast participants and families:
- Who do you want nearby? Family, friends, a job, a day program or a club often decide the part of the coast more than anything else.
- How do you like to get around? Living near the light rail or a train station gives you more independence if you don't drive.
- Do you want to share? Shared homes usually mean shared support hours at ratios such as 1:2 or 1:3. Living on your own usually means more one-to-one hours, which your plan has to fund.
- Is SDA in your plan? If it is, we can tell you about SDA homes available now on the Gold Coast through a registered SDA provider we work with. We don't own or manage those homes, and choosing one never means you have to choose us.
If SDA isn't in your plan, SIL can still be set up in a rental, a family home or a home you own. The home and the support are separate decisions.
Planning a SIL week on the Gold Coast
Your SIL funding is worked out from the hours, ratios and overnight support the NDIA agrees for a typical week. When we plan a Gold Coast roster with you, we look closely at weekends and holidays, because they cost more: the NDIS pricing schedule sets higher maximum prices for Saturday and Sunday support, and higher again for public holidays.
On the Gold Coast that includes the local show holiday, which falls on Friday 27 August 2027. Our guide to NDIS public holiday rates in Queensland lists the dates.
Overnight, you'll choose between a sleepover, where a worker sleeps at the home and can help if needed, and active overnight, where a worker stays awake. A sleepover suits people who need help now and then; active overnight suits people who need regular help or checks through the night.
Use our SIL cost calculator to try different weeks, and read how SIL funding and rosters of care work before you ask the NDIA. We charge within the maximum prices in the NDIS pricing schedule, with no hidden fees.
Free to print: our roster of care template.
Getting out: light rail, trains and the beach
A good SIL team helps you keep a life outside the house as well as in it. On the Gold Coast that might be learning the G:link light rail between Helensvale, Southport and Broadbeach, getting comfortable on the train from Coomera or Nerang, or a regular trip to the beach.
The City of Gold Coast runs a beach access program with free beach wheelchairs and matting at some beaches; what's available changes by beach and season, so we always check before planning a beach day.
Outings and activities usually sit in a different part of your plan from SIL, as social and community participation. We'll work out with you which parts of your week come from which budget, and our community access page has more on that support.
Starting SIL on the Gold Coast
First, a conversation. Call 0403 828 422 or send the form, and tell us where on the coast you live or want to live, what support you need and when. Family members and support coordinators can make that call for you.
Then, your plan and your home. With your consent, we look at the SIL and home and living supports in your plan, and talk about whether you're staying put or moving, including into an SDA home.
Next, your roster and your team. We draft a roster with you and your support coordinator, then introduce the Gold Coast workers who'll be on it before support begins.
After you start, we keep checking in and adjust the roster as you settle into your routine. Every Psych Connect support worker holds an NDIS Worker Screening Check, a current First Aid and CPR certificate and has completed the NDIS “Quality, Safety and You” orientation. Workers who support children also hold a Blue Card.
Coming home from hospital to the Gold Coast
If you're in hospital and won't be able to go home without daily support, the move into SIL usually runs through the hospital team, the NDIA and your support coordinator. Let the hospital know you're an NDIS participant as early as you can.
With your consent, we can join the planning, share what a Gold Coast roster could look like, and get your team ready for the day you leave, whether that's back to your own home or into a new one. Read leaving hospital and moving to SIL or SDA for the full NDIS process.
For support coordinators on the Gold Coast
If you're helping a participant find SIL on the coast, the quickest way to a realistic roster is to send us the plan or plan summary, any home and living evidence and behaviour support plan, the part of the coast the participant wants to live in, and their consent for us to talk with you.
Tell us too if a move into an SDA home is planned or the participant is staying where they are, and whether family will be involved in the roster. We'll come back to you with what our Gold Coast team can cover and any gaps, so you can compare providers properly.
Gold Coast SIL vacancies
We have SIL vacancies on the Gold Coast now, across the north, the centre and the south of the coast. Psych Connect is a registered NDIS provider (No. 4050155274), and SIL with us is person-centred: your routine, your choices, your home.
Support coordinators can send a referral through our referrals page, and our main Supported Independent Living page explains how SIL works with us everywhere we work.
Gold Coast SIL vacancies
From Ormeau to Coolangatta, tell us where you live and the support you need, and we'll call you back to talk through a roster.
Last reviewed 10 November 2026.
Comparing SIL providers on the Gold Coast? Take the questions to ask a SIL provider to every meeting. We also roster SIL in Brisbane, Ipswich and Springfield and Logan.