Why a local base matters for SIL
SIL isn't a few visits a week. It's a roster that runs through the day and often through the night, every day of the year, so the distance between your provider and your home shows up in small ways: whether the same worker can take the early shift on Monday and the late shift on Thursday, whether a familiar face can cover when someone is sick, and how much of the team's time goes on the road instead of with you.
Our office is in Springfield Central, in the east of the City of Ipswich, so the suburbs on this page are the ones closest to us. That lets us build a SIL team from workers who already work in this part of the region and keep the same small group on your roster.
When a regular worker is away, we try to cover the shift with someone who already knows you, and we tell you ahead of time if someone new has to step in. We won't promise arrival times; on the first call we'll tell you honestly what we can staff for your suburb and your hours. For the other supports we offer locally, see NDIS support in Ipswich and Springfield.
Suburbs where we roster SIL
These are the suburbs we name for SIL around Ipswich and Springfield. Every one of them is inside the City of Ipswich council area. It isn't a complete list, so if you live nearby and your suburb isn't here, ask us.
- Greater Springfield: Springfield Central, Springfield Lakes, Spring Mountain, Augustine Heights and Brookwater
- Redbank Plains, Goodna and nearby: Redbank Plains, Collingwood Park, Goodna and Bellbird Park
- Central Ipswich: the Ipswich city centre, Booval and Brassall
- South and west: Ripley, Yamanto and Rosewood
Greater Springfield and the Redbank Plains and Goodna area are our shortest trips. Ripley is one of the newest and fastest-growing parts of the city, and Rosewood, a country town at the end of the Rosewood train line, sits towards its western edge.
For a SIL roster the question is never just distance: it's whether we can keep a steady team at your home across every shift your plan funds, and we'll talk that through for your suburb before anything starts.
Suburbs and postcodes we visit
| Suburb | Postcode |
|---|---|
| Springfield Central | 4300 |
| Springfield Lakes | 4300 |
| Spring Mountain | 4300 |
| Augustine Heights | 4300 |
| Brookwater | 4300 |
| Suburb | Postcode |
|---|---|
| Redbank Plains | 4301 |
| Collingwood Park | 4301 |
| Goodna | 4300 |
| Bellbird Park | 4300 |
| Suburb | Postcode |
|---|---|
| Ipswich | 4305 |
| Booval | 4304 |
| Brassall | 4305 |
| Suburb | Postcode |
|---|---|
| Ripley | 4306 |
| Yamanto | 4305 |
| Rosewood | 4340 |
SIL in the Ipswich district: the local numbers
The NDIA publishes counts of participants by service district.
- NDIA data (30 June 2026) shows 603 people in the Ipswich district use SIL.
- NDIA data (30 June 2026) shows 224 people in the Ipswich district live in SDA homes.
- NDIA data (30 June 2026) shows 159 more people in the Ipswich district are eligible for SDA but not yet using it.
More local figures: all our Ipswich SIL and SDA statistics.
Those numbers say something useful: even if every SDA resident in the district used SIL, most of the 603 people using SIL would still be living outside SDA. SIL is the support, not the building, and around Ipswich it happens in rented houses, family homes, units and shared homes as well as in purpose-built SDA homes.
Source: NDIA, Specialist Disability Accommodation (SDA) data, 30 June 2026, downloaded and analysed 7 Nov 2026.
SIL in an SDA home, or in your own home
You can have SIL in a home you rent privately, in social housing, in a home you or your family own, or in an SDA home. Which one suits you depends on where you want to live, who you want to live with and what your plan includes.
- Staying where you are. If SIL is in your plan and your current home works for the support you need, we build the roster around that home and the people already in it. If something about the home makes the support hard, we'll say so and work through the options with you and your support coordinator.
- Moving into an SDA home. SDA funds the home itself and is only for people the NDIA finds eligible. We can tell you about SDA homes available now in Ipswich and Springfield through a registered SDA provider we work with. We don't own or manage those homes, and moving into one never ties you to us for support.
- Sharing or living alone. In a shared home, support hours are usually shared between housemates, which changes the roster and the cost. Living alone means more of the hours are one-to-one. Your plan's ratios decide which is funded.
How we build a SIL roster
A roster of care is a typical week written down: the hours of support at each time of day, how many people each worker supports at once, and what happens overnight. We draft it with you, around the routine you choose.
A week might start with help to get ready in the morning, leave a gap while you're at work or a day program, pick up again for dinner and the evening, and finish with a sleepover.
- Day and evening. The NDIS prices support by time of day: weekday daytime runs from 6 am to 8 pm, then evening, night, Saturday and Sunday each have their own price.
- Sleepover. A worker sleeps at the home and is there if you need help. The pricing schedule allows up to two hours of help during a sleepover shift; more than that is priced differently.
- Active overnight. A worker stays awake all night, for people who need regular help or checks through the night.
- Shared or one-to-one. Ratios such as 1:1, 1:2 or 1:3 set how many people one worker supports at a time, and they come from your plan.
To see what a week costs at the 2026-27 maximum prices, try our SIL cost calculator and roster builder. Our guide to SIL funding, rosters of care and quotes explains how the NDIA decides funding now. We charge within the maximum prices in the NDIS pricing schedule, with no hidden fees.
Free to print: our roster of care template.
Everyday life around Ipswich and Springfield
Your SIL team helps with life in the house, and the routine that goes with it: the weekly shop, meals, appointments and keeping in touch with the people who matter to you.
Around here that can mean a regular shop at Orion Springfield Central next to the station, a walk around the lakes at Robelle Domain, or catching the Springfield line into Brisbane for a day out. In Ipswich, the free nature centre in Queens Park and the Ipswich Libraries branches, including the library in Springfield Central, are easy places to build into a week.
Support to get out into the community is usually funded separately from SIL, from the social and community participation supports in your plan. We'll go through what your plan covers on the first call, and our community access page explains that support in more detail.
From first call to your first shift
- Call or send the form. Tell us your suburb, the support you need and when you'd like it to start. A support coordinator or family member can make the call.
- Look at your plan together. With your OK, we check the SIL and home and living supports in your plan, and what's still to be asked for.
- Meet us. We meet you at home or somewhere you choose in the Ipswich area, with family or your coordinator there if you like.
- Draft the roster. We write the roster with you and your support coordinator and explain how any shared hours work.
- Meet your team. We introduce your regular workers before support starts.
- Start and review. We check in during the first weeks and change the roster as your routine settles.
Every Psych Connect support worker holds an NDIS Worker Screening Check, a current First Aid and CPR certificate and has completed the NDIS “Quality, Safety and You” orientation. Workers who support children also hold a Blue Card.
Leaving hospital and moving into SIL
Some people come to SIL straight from a hospital stay. If you, or someone you support, can't go home without daily support, tell the hospital team you're an NDIS participant and bring your support coordinator in early.
With your consent, we can talk with the discharge team about what a SIL roster in Ipswich or Springfield could look like, and whether you'd be going back to your own home, a family home or an SDA home. If the long-term home isn't ready in time, medium-term accommodation (MTA) may cover the gap. Our guide to leaving hospital and moving to SIL or SDA explains the NDIS discharge steps and who does what.
SIL vacancies in Ipswich and Springfield
We have SIL vacancies in Ipswich and Springfield now, for people moving into an SDA home and for people who want support where they already live.
We're a registered NDIS provider (No. 4050155274), and you keep choice and control over who supports you and how. Support coordinators can use our referrals page, and the main Supported Independent Living page covers how SIL works with us across all our areas.
SIL vacancies near Springfield Central
Tell us your suburb, the support you need and when you'd like to start, and we'll call you back to talk through a roster.
Last reviewed 10 November 2026.
Comparing SIL providers around Ipswich? Take the questions to ask a SIL provider to every meeting. We also roster SIL in Brisbane, Logan and the Gold Coast.